Online courier sell service
The new business modalities are trying to replace physical stores with a virtual store where the client can access from any place and at any time. If the product is good and the online store ensures a good shopping experience to the user then clearly it is a success.
Sometimes we ignore the purchase’s final process: shipping. Online sales courier services are a key point for a customer satisfaction ranking. Let’s not forget that making a purchase usually triggers a positive hormonal reaction in people. Adding the adrenaline rush that we get from the online purchase until the physical reception of the product will not only make our customer happy but he or she will recommend us and continue to trust us for further shipments.
Online sales courier specialists
At DIR Logistics, Express Transport, Courier, Parcel and E-Commerce Service, we are aware of the needs of an online business. For that reason we have created a mobile app for the convenience of our customer available for iPhone and Android, which we has been named as an Courier App. Its functionalities are as follows:
- Product tracking activation
- Hire services
- Delivery alert
- Agency pick-up
- Customer service
- Proximity points
- Satisfaction survey
This way our customers can know at all times the status of their shipment. He or she can modify where and when they want to receive it or to consult all our agencies and closeness points. The implementation of this new technology has allowed us as well to increase in a very significant way the satisfaction of our clients since it allows to surpass the 90% of effectiveness in the delivery to the first attempt.
In old fashioned businesses the moment that the customer pays and comes out with the product, the transaction is finalized. However, in e-commerce businesses, part of what one saves on the costs of keep a local must be reinvested in a good shipping system. If we do not make the online sale courier service correct choice, our business will always limp and end up spoiling all previous work.